The annual price is set at $400 per technician for Enterprise and $200 per technician for Professional subscriptions. The instant support capability is available as part of a VNC Connect Enterprise or Professional subscription, and is priced by the number of support technicians. Instant support is available on a wide range of operating systems including the latest versions of Windows and macOS, with more support coming soon. Session time and duration is logged, so IT management have a full audit trail and nothing is left installed on an end user’s computer when the session is concluded.
VNC Connect automatically adapts to slower networks, keeping the session responsive so the technician can continue to operate at full speed.
How many years would you like to subscribe to VNC Connect?Ĭonnections for an instant support session are brokered via RealVNC’s secure cloud infrastructure, giving fast, reliable and encrypted data transfer without any need for port forwarding or complex network configurations. How many technicians will use the new instant support capability?. How many devices will you manage unattended using the device access capability?. Customers can now quickly subscribe to VNC Connect by answering three simple questions: The new instant support capability is part of a VNC Connect subscription together with the more traditional device access capability. Technicians can see and control the employee’s computer, and have all the tools they need to diagnose and resolve problems, including access to administrative applications, file transfer, chat and messaging, and the ability to remotely reboot a device. The technician provides the employee with a one-time access code to start the session. With instant support, end users simply download and run a small app only when a remote support session is required. Unlike competitors, VNC Connect includes device access and instant support options in a single, easy-to-manage, subscription. 
IT technicians and MSPs can now rapidly respond to support requests from colleagues and clients when there is no remote access software already installed, increasing first-call resolution and enhancing customer satisfaction. RealVNC, the original developer and provider of remote access and support software, has today announced a new instant support capability for its popular VNC Connect software.
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